questions & answers
Living or owning in an apartment building can be complex. Consumer Affairs Victoria is the Victorian Government’s official public information source about living in owners corporations so we recommend you check their website. Or check out the Q&A below.
We’re always happy to receive your questions to help us understand what challenges apartment owners and committees are facing. Questions submitted may be added to the Q&A library below or taken on notice to help us with event programming.
Disclaimer: This page and website contains general information only. It is not legal advice nor a substitute for obtaining legal advice. High Life Living and Let Me Be Frank, our partners and experts do not accept liability for any action taken based on information presented on this website or for any loss suffered as a result of reliance on this website. This information is provided in good faith.
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Funding projects
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There are a range of incentives and rebates available.
Solar
Some apartment buildings will be eligible for Solar Victoria’s Solar for Apartments Program.
Rebates of up to $2,800 per apartment (up to $140,000 per property) are now available until Tuesday 30 June 2027 or until all rebates are exhausted, whichever comes first.
Building eligibility includes:
Be no more than 8 storeys tall from ground level (Exemptions may apply. If your building has more than 50 but fewer than 100 lots, or is over 8 storeys, and meets all other eligibility criteria please contact apartments@team.solar.vic.gov.au)
Be a completed development at the time of application
Be classed under the National Construction Code as a Class 2 domestic building (e.g. an apartment complex) or a group of horizontally attached Class 1a buildings (e.g. townhouses or row units) – go to the Victorian Building Authority website for more information about building classes
Have a median capital improved residential lot value that does not exceed $950,000
Have not had a solar panel (PV) system installed in the last ten years (the OC may apply for funding to install solar PV for residential lots not already connected to an existing system)
Be located in the State of Victoria
Batteries
The Australian Government’s Cheaper Home Batteries Program is open until 30 December 2030.
Australian households, businesses and community organisations can get a discount of around 30% on the upfront cost of installing a range of small-scale battery systems (5 kWh to 100 kWh).
We have asked for clarification about the eligibility of owners corporations and will update this Q&A as soon as we have more information.
Energy efficient products
The Victorian Energy Upgrades program (VEU) offers discounts on energy-efficient products for homes, including apartments. Owners Corporations are also eligible. The discount varies by appliance. For example, up to $1,610 off reverse cycle air conditioners and $630 off heat pump hot water systems. The discount is applied upfront and is typically a line item on the quote (no rebate claim is needed).
To access the VEU, select an eligible product and have it installed by an accredited supplier (which are listed on each product page). Alternatively, if you know a supplier you’d like to work with, ask them if they’re VEU accredited.
The VEU is available for the following products:
Clothes dryer
Commercial and industrial lighting
Commercial and industrial solar panel
Heating and cooling (includes reverse cycle air conditioners)
High efficiency motor
Hot water system
In-home display
Induction cooktop (note that there are currently no 2 zone cooktops available under VEU)
Insulation
Refrigerator and freezer
Shower head
Television
Weather sealing
Window glazing
Other
Some local councils are offering programs or financial support for apartment households or owners corporations. Check your council’s website to see if anything is offered in your local area.
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If the upgrade is replacing a current piece of infrastructure and it breaks down or is included in the maintenance plan, it may be funded from the maintenance fund. This assumes there is a fund, and that the fund contains enough money to accommodate the costs.
If that’s not the case, there are two main options:
Raising a special levy. This nearly always require a special resolution. Find out more under ‘special fees’ at the Consumer Affairs Victoria website.
The owners corporation could get a loan (section 25 of the Victorian Owners Corporation Act grants this ability). For loans less than annual fees, an ordinary resolution is required. For loans exceeding annual fees, a special resolution is required. Not all banks will loan to owners corporations but there are a range of loan providers. The interest rate on owners corporation loans is often higher than the loans most of us are familiar with (such as home loans). This can be off putting for some owners. One potential way around this is to demonstrate that the savings from the upgrade will offset the interest on the loan.
Decision-making in owners corporations
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In strata titled apartment buildings, decisions related to the common property or for the common good, are made via resolutions. A resolution is an agreed and documented decision made by an owners corporation either at a meeting or by ballot.
There are different types of resolutions. Generally the more significant or costly the decision is, the more owners corporation members are required to agree.
There are three main types of resolutions.
1. Ordinary resolutions
An ordinary resolution requires at least 50% of all lot entitlements in the scheme voting in favour.
Most day-to-day decisions made in owners corporations are ordinary resolutions. Examples of decisions typically made through ordinary resolution include approving the owners corporation budget, property insurance, confirming the accuracy of minutes, and electing a committee.
Lot owners who do not pay fees, lose the right to vote on ordinary resolutions (however they can vote on special or unanimous resolutions).
The owners corporation committee can be delegated the power to make ordinary resolutions on behalf of the owners corporation. Unless otherwise delegated, the legislative default is for the committee to have all the powers and functions that may be exercised by the owners corporation, except for matters requiring a unanimous or special resolution.
2. Unanimous resolutions
A unanimous resolution is passed by all lots voting in favour of a resolution.
It is required for the following:
Changing the plan of subdivision (including changes to lot liability and/or entitlement).
Disposing of all or part of the common property.
If there is no common property, resolving for each lot owner to arrange their own insurance.
If there are multiple single dwellings with common property, resolving for each lot owner to arrange their own insurance.
3. Special Resolutions
A special resolution requires at least 75% of all lot entitlements voting in favour.
A special resolution is needed when:
Obtaining a loan that exceeds the amount of the annual fees of the owners corporation.
A significant alteration to common property which is not in the maintenance plan, is not an immediate threat to safety or will prevent significant damage.
Extraordinary payments from the maintenance fund.
Making or amending the rules.
Commencing legal proceedings claiming over $100,000 that is not enforcing the owners corporation rules or recovering fees.
Leasing or licensing any part of the common property.
Obtaining a lease or license over any land.
Providing a service or entering into an agreement to provide a service to lot owners, occupiers, or the public.
Raising a levy that is more than twice the current annual fees.
Under a special resolution, if at least 50% of all lot entitlements in the scheme vote in favour, and no more than 25% vote against, it becomes an interim special resolution.
Interim Special Resolution
An interim special resolution occurs when at least 50% of all lot entitlements in the scheme vote in favour, and no more than 25% vote against.
An interim special resolution cannot be acted on for 29 days. When an interim resolutions occurs, a notice must be sent to all owners within 14 days of the meeting or the ballot close.
In the 29 day period from voting, if:
Over 25% of lot entitlements object, the interim resolution fails.
Less than 25% of the lot entitlements object, the resolution becomes binding on day 29.
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In Victoria we don't currently have a lower threshold for anything that requires a special resolution, although this is something many councils, peak bodies and owners have been advocating for.
Don’t forget that you have a voice to your political representatives! You – apartment owners and renters are becoming increasingly important in our cities and your numbers are growing. And as the number of people living in apartments increases, so does your voice. If you think strata legislation needs to be updated in Victoria, you can always raise this with your State representative.
In New South Wales they have a sustainability infrastructure resolution. The key difference between a sustainability infrastructure resolution and other special resolutions is that a sustainability infrastructure resolution requires that no more than 50% of the value of the votes cast at the meeting vote against the measure, provided certain conditions are met.
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If you (or anyone else) abstain from voting, your vote will not be counted towards the required majority. Essentially, there is no difference between a no vote and abstaining from voting as they will have the same effect.
Ballot and voting information is available on the Consumer Affairs Victoria website.
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Different owners, whether owner occupiers or landlords/investors, will have different drivers. It’s important to understand who you’re working with, and not to make assumptions about landlords/investors. Don't treat investors as one homogenous group. Are they locals? And you can talk to them? Are they international investors?
You might have to think about translating communications if you have a high percentage of investors that that live in a non-English speaking country.
Wherever possible, reach out via email or phone and get to know some of the more engaged landlords/investors in your building. Think about asking them to join the committee. It's amazing how many people are shy about nominating publicly, but are quite chuffed when asked personally.
A good committee structure is one that represents the full spectrum of lot owners (the collective owners) not just the owner occupiers.
All that said, it’s likely investors will have an interest in maintaining property value and ensuring their apartment will attract a good rental rate and long-term tenancies. For example, renters are starting to ask about EV charging so as a landlord, I’d be supporting the installation of EV charging in my building. And don’t forget to remind landlords on your owners corporation that their investment is likely to be a tax deduction.
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In short, yes. Major decisions and costs will nearly always require a some kind of resolution. All owners must be given an opportunity to vote in a resolution. But of course, not everyone is going to come along to a meeting or submit a ballot. You need to work with your committee / owner corporation manager to confirm the type of resolution needed.
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There is a difference between survey (polling) and voting electronically at a meeting or by ballot.
To use a platform to record a legally enforceable vote will require the platform to be able to produce a record of who (lot/name), if they are a proxy and their vote – Yes or No. Ideally the platform would also identify if they are entitled to vote (financial). There needs to be a mechanism to allow for a poll vote as well (voting by entitlement). These platforms aren’t free. Some may already be integrated into your strata managers software or your building managers software.
If you simply want to consult with your residents and/or owners corporation members, you could use a survey platform like Google Forms, Microsoft Forms or Jotform.
Living in an owners corporation
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Unfortunately, there is no simple answer, as every building is different. You need to review your plan of subdivision to understand what is common and what is private (i.e part of your lot) in your building/owners corporation. You can find a copy of the plan of subdivision in your contract of sale or on your owners portal or contact your strata manager.
For additional links to resources for interpreting strata plans (up to 1988) visit the Victorian Government’s land registration page and you can find some handy diagrams to explain definitions in the Subdivision Regulations 2021.
Common property includes any parts of the land, buildings and airspace that are not lots on the plan of subdivision. It may include gardens, passages, walls, pathways, driveways, stairs, lifts, foyers and fences. The common property is collectively owned by the lot owners as tenants-in-common.
Usually, the problem with balconies is about the waterproof membrane which has been determined by VCAT in several cases to be the responsibility of owners.
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Firstly, check you have a copy of your plan of subdivision. You can find a copy of the plan of subdivision in your contract of sale or on your owners portal or contact your strata manager. If done well, it should make clear what is common and what is private (i.e part of your lot) in your building/owners corporation.
If you need clarification (and your building is relatively new i.e. less than 10 years old), go back to the land surveyor who originally created the plan of subdivision. Seek a quote from them to provide an interpretation of the plan of subdivision. Often, the surveyor will still have the plans on file and will be able to provide an answer expediently.
Otherwise, you will need legal advice. It’s critical to go to a strata specialist. Just because they're a property lawyer does not mean that they are a strata lawyer. So definitely look for the expertise in strata or owners corporations.
Also note there are those lawyers who specialize in the Pre Plan stage, which is all about the town planning part. And then there are those who specialize in the operational aspects. Look for a lawyer who focuses on the operational aspects, because they'll be across the VCAT cases, and will know how boundaries have been interpreted.
In terms of costs for repairs and updates, you can get quotes from a relevant contractor. Alternatively, you can work with experts experienced at developing maintenance plans. Simply googling “owners corporation management plan consultant Victoria” will get you a list of experts or ask your owners corporation manager for a list of potential consultants.
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According to the Owners Corporation Act in Victoria, there is no pre-determined roles for tenants so it’s down to the owners corporation/committee to decide how to engage and involve tenants. This can make it vexed issue for some buildings.
Tenants can absolutely participate in a committee and subcommittees to talk about their preferences and bring their expertise to the table. They cannot vote when it comes to making a formal resolution unless they hold a proxy from an owner.
There is often a lack of workforce when it comes to the huge amount of volunteer hours to get projects off the ground within strata. Given this, if you have active, engaged tenants with expertise/time to contribute. Different people bring different strengths, knowledge, and capacities. You might find that there is a different cohort within the community, that that are renters, and they bring energy that isn't otherwise present in the building. In this case, think about how they can play a role in supporting projects in your building, and be part of the (emerging) community.
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This is a common issue. Many people buy into apartment buildings without knowledge of how owners corporations, committees, and large buildings work. It’s fair to say there is a lack of resources to support apartment owner education but there are some:
Consumer Affairs Victoria is the Victorian Government’s official public information source about living in owners corporations.
SCA Vic run free, online committee training a couple of times are year. Courses are advertised on the SCA Vic website or you can subscribe to be alerted to the next training session. The also have free, pre-recorded committee training and resources.
You could also refer people to the Working with Apartment and Strata Communities Handbook or the Governance and decision-making section of the High Life Living Resource Library.
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The contract includes KPI relating to compliance with the Owners Corporation Act and Regulations. The types of KPI's you are likely thinking about probably aren’t in the contract.
The best approach is to develop the KPI's together with your manager. Please remember, there may be additional charges depending on your expectations and ultimately the agreement as to what your manager is doing. This should be clear and agreed with your manager so there are no billing surprises.
Your committee might want to consider and discuss with your manager things like:
Communication expectations and response timeframes
The number of days you want information sent prior to committee meetings
Expectations around minutes
How you want the AGM to run (face to face, hybrid or 100% online)
The site involvement you want
How you want invoices paid and what amount that you want sign off for
The debt recovery process e.g. at what point debt recovery takes place.
The decisions you make, will have implications for the mangers fees. Remember your strata manager works for you and should want to understand what you need, how they can deliver, and then make sure there is clear written agreement on this. And find a management company that shares your values – not all management companies are the same.
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Your owners corporation is meant to have an internal complaints process to help its members and people living in the property deal with issues and complaints. Check this first and follow the process set out.
If you’ve already done this, it might be time to get some external support.
Start with the Dispute Settlement Centre of Victoria (DSCV). It’s part of the Victorian Department of Government Services, and provides free dispute resolution services to all Victorians. DSCV can help you resolve a dispute without having to resort to taking legal action. Their services include mediation, a free, voluntary and confidential process where parties try to resolve their issues with the help of a trained, impartial mediator. Contact DSCV on 1300 372 888.
Alternatively you could engage the services of a lawyer or apply to VCAT.